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Job Openings >> Bilingual (French Canadian) Customer Service Representative
Bilingual (French Canadian) Customer Service Representative
Title:Bilingual (French Canadian) Customer Service Representative
Location:Buffalo, NY
Nissha Medical Technologies is seeking an individual to focus on French customer accounts. This individual will provide service customers and Field Sales Representatives in processing and controlling of orders through internal and external communications to satisfy customer needs and to attain departmental objectives.

Essential Functions:
  • Answer inbound telephone calls and inquiries from existing customers and prospects. 
  • Process all orders/Um's/Expedites
  • Up sell and cross sell to our French customers offering alternative solutions and providing complete customer satisfaction.
  • Proactively review backorder reports on French customer orders as assigned by Team Leader.
  • Make outbound calls to existing French customers in addition to prospecting for new potential customers.
  • Produce customer freight quotes working in conjunction with Logistic personnel.
  • Provide post-shipment follow-up to ensure personalized customer service.
  • Support all quality improvement programs and maintain stock and custom products as per customer commitments / contracts, and inventory guarantees.
  • Support and be responsible for other duties and projects as assigned, including brochures and website.
  • Associates Degree.  
  • Fluent in second language - Canadian French(verbal and written).
  • 2 years Customer Service or Sales experience preferred.
  • Excellent verbal and written communication skills.
  • Ability to function positively/accurately under pressure.
  • Ability to organize and handle multiple assignments simultaneously/High Volume.
  • Ability to objectively evaluate/analyze complex customer-related problems.
  • Ability to work independently/Self-starter.
  • Ability to deal effectively with others.
  • Must be able to frequent the warehouse floor.
  • Must portray a positive, professional image, and attitude and high energy level.
  • Ability to accept criticism and use it for constructive means.
  • Computer literacy required on standard business software.

Great Benefits including Medical, Dental, Vision, 401K, Tuition Assistance, and more!

Nissha Medical Technologies is an Equal Opportunity Employer. Nissha Medical Technologies considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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