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Job Openings >> Customer Account Manager
Customer Account Manager
Summary
Title:Customer Account Manager
ID:1654
Department:Client Services
Location:Buffalo, NY
Description
Biomedical Innovations, a premier medical device manufacturer, is looking for a Customer Account Manager to join our Team in Buffalo.
The role of the Customer Account Manager is to plan, execute and undertake projects and activities that provide exceptional service to both internal and external customers. The CAM position requires strong decision-making skills and will require little supervision. This includes acquiring resources and coordinating the efforts of team members, customers and other parties to meet and exceed customer expectations on projects and production goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)

The idea candidate will coordinate all activities related to the general management of the assigned accounts by performing the following duties with limited supervision and decision-making authority:

  • Follow all employee guidelines and Quality Systems Regulations and Standard Operating Procedures to ensure that customer requirements and FDA (or equivalent) regulations are met.
  • Provide exceptional Customer Service by communicating effectively and professionally with both internal and external customers.
  • When negotiating pricing changes or additional charges for customers ensure we are meeting the customer requests as well as keeping BMED’s profitability in mind.
  • Maintain thorough knowledge of assigned customer’s business and relationship status.
  • Review customer pricing on an annual basis. Decide if a price increase is needed based on past margins, material increases, volume decreases, design changes, etc.
  • Conduct monthly, quarterly and or annual business reviews for all key accounts that require this per contractual reasons or other.
  • Track all open sales orders and report any updates or challenges to the customer.
  • Receive and process customer complaints and RMA’s.
  • Plan, schedule, facilitate and take notes for customer visits.
  • Provide revenue forecast projections as required on assigned accounts.
  • Make daily decisions on assigned accounts that effect BMED’s profitability.
  • Support the Sales Department in developing new opportunities with new and existing accounts.
  • Abide by all safety and security rules set forth by the company and regulatory agencies.
  • Regular attendance is required.
BASIC QUALIFICATIONS:

EXPERIENCE:
  • 3-5 years of Account Management experience or 2-4 years of Project Management experience.
  • Previous experience with ERP Systems is highly preferred.
  • 1-3 years of experience with customer contract tracking software.
  • Previous experience with Microsoft programs.
EDUCATION:
  • A minimum of a bachelor's degree or equivalent experience.
KNOWLEDGE, SKILLS & ABILITIES:
  • Ability to effectively communicate with customers and other BMED team members across a broad spectrum of disciplines.
  • Ability to effectively prioritize and execute tasks.
  • Ability to make financial decision on accounts without direct supervision.
  • Ability to display proficiency in the use of ERP software.
  • Ability to proficiently use MS Word, MS Excel, MS Outlook, MS PowerPoint.
  • Ability to perform daily duties with limited supervision and decision-making ability.
  • Ability to develop, create and provide accurate revenue forecasts for assigned customers.
  • Display a willingness to provide assistance and guidance to co-workers by possessing a solid understanding of all essential duties and responsibilities.
  • Be persuasive, encouraging and motivating.
  • Possess strong interpersonal communication skills and negotiation skills.
  • Experience at working both independently and in a team-oriented, collaborative environments is essential.
  • Can conform and remain flexible to shifting priorities, demands and timelines using analytical and problem-solving capabilities.
  • Ability to elicit cooperation from a wide variety of sources including upper management as well as other departments.
  • Take pride and ownership of work to defuse tension without defensiveness and to regain focus with both internal and external customers.
  • Adept at conducting research into customer order and project related issues.
  • Possesses a solid understanding of the company’s reporting needs and has the ability to provide complete and accurate reports
Great benefits offered including medical, dental, 401K and more!

Biomedical Innovations is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion, creed, gender, gender identity, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. In addition, Biomedical Innovations will provide reasonable accommodations for qualified individuals with disabilities.

 
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